Legal
Refund and Cancellation Policy
The terms on which fees may or may not be refunded, and how to cancel a service.
Last updated: October 2026
01
Business Services
Unless expressly stated otherwise, DKYB DIGITAL LTD provides services to business customers. Fees paid for work already performed are non-refundable.
02
Advance Payments
Where services are paid in advance, any refund following cancellation shall be determined by reference to work already performed, time already committed, advertising expenditure incurred or committed, third-party costs, licences or subscriptions purchased, and other non-cancellable expenditure.
03
Setup and Onboarding Fees
Setup, onboarding, strategy, configuration, research and implementation fees are non-refundable once the relevant work has commenced.
04
Advertising Spend
Advertising or media expenditure already incurred or irrevocably committed to a third-party platform is non-refundable.
05
Lead Generation Campaigns
Fees relating to Leads supplied in accordance with agreed campaign criteria are not refundable merely because a Lead does not subsequently result in a sale or conversion. Any agreed Lead replacement or rejection procedure will be determined by the relevant order, proposal or campaign terms.
06
Subscription or Recurring Services
Recurring services may be cancelled in accordance with any applicable minimum term or notice period specified in the relevant proposal, order or service agreement. Cancellation does not automatically entitle the Client to a refund for services already supplied.
07
Cancellation by DKYB
If we terminate an engagement without Client breach and before prepaid services are provided, any unused portion of prepaid professional fees may be refunded after deduction of services already performed and committed third-party expenditure.
08
Statutory Rights
Nothing in this Policy excludes rights that cannot lawfully be excluded.
09
Contact
Requests concerning cancellation or refunds should be sent to contact@dkyb-digital.com.